At Duluth Trading we never take ourselves too seriously, but that doesn’t stop us from triple-stitching the extra stitch and doubling down on extra durable fabric.
From the get-go, we offer workwear that stands up to long days, angry beavers and temperamental Mother Nature. Then we back it up with our No Bull Guarantee. If you’re not 100% satisfied with any item you purchase from us, you can return it at any time for an exchange or refund of its purchase price.
Simple, unconditional, no nonsense. NO BULL.
Whether you reach out to us via e-mail or phone, an experienced representative is at the ready to offer a personal touch. No auto menu runaround or formulaic e-mail replies! You’ll be connected to a live wire eager to help (and e-mails are answered within four hours so you can get on with your day.) We always love hearing from you to answer questions, hunt down products and, if something is wrong, we aim to make it right again.
Your feedback helps us make better product design decisions. We listen to your concerns, read your letters and marvel over the photos documenting your close calls, then we carefully curate those experiences abusing our workwear out on the job. If necessary, we go back to the drawing board to futz and tinker some more. Because the way we see it, the better way to do things is the only way to do things.
Our No Bull Guarantee wouldn’t be what it is without our crackerjack customer service team. Last week we celebrated Customer Service Week to show our appreciation for the 200 customer service and telephone sales representatives who offer friendly, efficient customer care from the rolling hills of Belleville, Wisconsin.
Visit Customer Service to learn how we make shopping with Duluth Trading easy for you.